IRS Management: Challenges Facing the National Taxpayer Advocate

Pursuant to a congressional request, GAO discussed the challenges facing the Internal Revenue Service's (IRS) Office of the Taxpayer Advocate, focusing on IRS' need to: (1) address complex staffing and operational issues within the Advocate's Office; (2) strengthen efforts within the Advocate's Office to determine the causes of taxpayer problems; and (3) develop performance measures that the National Taxpayer Advocate needs to manage operations and measure effectiveness.