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Tax Administration: IRS Inspection Service and Taxpayer Advocate Roles for Ensuring That Taxpayers Are Treated Properly

T-GGD-98-63 Published: Feb 05, 1998. Publicly Released: Feb 05, 1998.
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Highlights

GAO discussed the: (1) adequacy of the Internal Revenue Service's (IRS) controls over the treatment of taxpayers; (2) responsibilities of the Offices of the Chief Inspector (IRS Inspection) and the Department of the Treasury Office of the Inspector General (OIG) in investigating allegations of taxpayer abuse and employee misconduct; (3) organizational placement of IRS Inspection; and (4) role of the Taxpayer Advocate in handling taxpayer complaints.

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Data collectionFederal employeesInternal auditsInternal controlsInvestigations into federal agenciesManagement information systemsReporting requirementsTax administration systemsTax lawTaxpayers