General Services Administration:

Opportunities for Cost Savings and Service Improvements

T-GGD-95-96: Published: Mar 29, 1995. Publicly Released: Mar 29, 1995.

Additional Materials:


Office of Public Affairs
(202) 512-4800

GAO discussed congressional oversight of the General Services Administration (GSA), focusing on opportunities for cost savings and service improvements. GAO noted that GSA: (1) has a virtual monopoly over the provision of federal office space, supplies and equipment, and certain other mission-support services; (2) resembles a large business enterprise, although it has structural weaknesses in the way it conducts business; (3) dependence on monopoly power precludes it from meeting its customers' demands; (4) has made a commitment to end its service monopolies, separated its policy/oversight and service provider roles, reorganized its Public Buildings Service, and is reforming the way it conducts business in response to recommendations; (5) has expanded its ongoing reform efforts and proposed $24 billion in cost savings over the next 5 years, in response to the Administration's initiative to reduce the size of government; and (6) needs to show that any proposed reforms will involve acceptable risks and are likely to result in improved support services to federal agencies and cost savings for taxpayers.

Sep 26, 2016

Sep 23, 2016

Sep 21, 2016

Sep 7, 2016

Aug 30, 2016

Aug 11, 2016

Jul 22, 2016

Jul 21, 2016

Jul 6, 2016

Looking for more? Browse all our products here