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U.S. Postal Service: Sustained Attention to Challenges Remains Critical

T-GGD-00-206 Published: Sep 19, 2000. Publicly Released: Sep 19, 2000.
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Highlights

Pursuant to a congressional request, GAO discussed the Postal Service's (USPS) overall performance as well as the challenges that persist as mail volume growth continues to slow and competition from the private sector increases.

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Topics

Government Operations
CompetitionCost controlPerformance measuresPostal ratesPostal serviceProductivity in governmentStrategic planningE-commerceIndustrial productivitySenior Executive Service diversity