Information Technology:

Best Practices Can Improve Performance and Produce Results

T-AIMD-96-46: Published: Feb 26, 1996. Publicly Released: Feb 26, 1996.

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GAO discussed how leading organizations' best practices can be effectively used to improve information technology (IT) management in the federal government. GAO noted that: (1) federal IT-related expenditures total over $25 billion per year, but the benefits from IT are unknown; (2) IT can be used to improve organizational performance, but risks of failure must be carefully managed to ensure successful decisions and project completions; (3) organizations that have successfully implemented IT projects have found that with rapidly changing technological power and choices, sustainable and effective management practices are needed to achieve consistent success; and (4) federal agencies must facilitate success by implementing improved IT management processes and reinforce accountability to produce noticeable results with IT investments.

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