Field Directors' Views on Recent Management Initiatives

RCED-97-34: Published: Feb 12, 1997. Publicly Released: Feb 12, 1997.

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Judy A. England Joseph
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GAO surveyed Department of Housing and Urban Development (HUD) field directors in four of HUD's major program areas to obtain the directors' perspectives on the corrective actions HUD has undertaken over the past 2 years.

GAO found that its survey showed: (1) most field directors considered HUD's field office reorganization, completed in September 1995, an overall success, but there were differences of opinion among the directors and program areas concerning HUD's success in meeting certain reorganization goals; (2) a majority of the directors said that: (a) they were satisfied with the skills of their staffs and that staff training had increased over the last 2 years; (b) training needed to be further increased in all areas; and (c) they did not have enough staff members to effectively administer their programs; (3) the satisfaction with information and financial management systems differed by program area; (4) almost three-quarters of the community planning and development and public housing directors were satisfied with their systems, whereas only one-third of the multifamily housing directors were satisfied; and (5) although a majority of the directors rated HUD's overall internal control system as good or excellent, a substantial number said that their systems were only fair or poor for certain activities, such as ensuring data reliability and compliance with laws and regulations, and HUD's programs have not received adequate monitoring.

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