Air Travel: Passengers Could Be Better Informed of Their Rights
RCED-91-156
Published: Aug 12, 1991. Publicly Released: Sep 24, 1991.
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Highlights
Pursuant to a congressional request, GAO reviewed airline passengers' rights regarding lost baggage, overbooked flights, and delayed, cancelled, or diverted flights.
Recommendations
Recommendations for Executive Action
| Agency Affected | Recommendation | Status |
|---|---|---|
| Department of Transportation | The Secretary of Transportation should, as part of the effort to better inform passengers of the extent of and limitations to their rights, update the DOT consumer information booklet, and explore options, such as airport distribution, for a wider distribution of the booklet. |
Closed – Implemented
The updated "Fly Rights" brochure had been completed and was to be distributed in October 1994.
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Topics
Air transportationAirlinesAirline regulationCommercial aviationCompensation claimsConsumer protectionTransportation contractsTransportation expense claimsTransportation legislationTransportation rates