Airlines' On-Time Performance
RCED-90-154: Published: Jun 15, 1990. Publicly Released: Jun 15, 1990.
- Full Report:
Pursuant to a congressional request, GAO assessed whether: (1) airlines increased scheduled flight time to keep reported delays at a minimum in response to the Department of Transportation's (DOT) on-time performance reporting requirement; and (2) DOT verifies that flights omitted from reported data because of mechanical problems had in fact experienced mechanical problems.
GAO found that: (1) DOT investigated airline scheduling practices during 1986 and 1987 and instituted the on-time reporting requirement; (2) to improve on-time performance, airlines adjusted scheduled flight time and streamlined flight operations; (3) airlines were allowed to exclude flights experiencing mechanical problems from the on-time data, to ensure that they did not operate unsafe planes; and (4) weather and air traffic control system problems were the principal reasons for late flights. GAO also found that: (1) the DOT reporting system measured whether flights departed and arrived within 15 minutes of their scheduled times, but did not include actual flight times; (2) on-time statistics did not provide information on changes that airlines made to scheduled flight times to facilitate on-time performance; and (3) DOT did not routinely verify whether flight delays were actually caused by mechanical problems.
Recommendation for Executive Action
Status: Closed - Implemented
Comments: DOT assessed feasibility and does not believe that the suggested new reporting requirement is justified.
Recommendation: The Secretary of Transportation, as part of the effort to increase the usefulness of the on-time data, should assess the feasibility of requiring airlines to report the reasons for non-mechanical cancellations. Airlines currently report flights cancelled for non-mechanical reasons, but would need to include the reasons for such cancellations in their monthly on-time data so that DOT could assess the type and frequency of each reason.
Agency Affected: Department of Transportation