Continuous Improvement: The Quality Challenge

QMG-92-1 Published: Nov 01, 1991. Publicly Released: Nov 01, 1991.

Highlights

GAO presented its plan for implementing quality management, focusing on its: (1) vision, mission, and guiding principles; and (2) quality management goals and strategies for November 1991 through November 1993.

Full Report

Full Report (50 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Human Capital

Agency missionsEducationEmployee incentivesFederal employeesGovernment publicationsPlanningTotal quality managementQuality assuranceQuality improvementLessons learned