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Telecommunications: Telephone Slamming and Its Harmful Effects

OSI-98-10 Published: Apr 21, 1998. Publicly Released: Apr 23, 1998.
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Highlights

Pursuant to a congressional request, GAO provided information on: (1) which entities or companies engage in telephone slamming violations; (2) the process by which the providers defraud consumers; and (3) what the Federal Communications Commission (FCC), state regulatory entities, and the telecommunications industry has done to curtail slamming.

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Topics

Consumer protectionFines (penalties)FraudRegulatory agenciesSanctionsTelecommunications industryTelephonesQuestionable billingSlammingTelephone slamming