Internal Revenue Service Issues

OCG-93-24TR: Published: Dec 1, 1992. Publicly Released: Dec 1, 1992.

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Pursuant to a congressional request, GAO reviewed major policy, management, and program issues at the Internal Revenue Service (IRS), focusing on: (1) tax system administration; (2) computer system modernization; (3) human resources; (4) the IRS strategic business process; (5) tax gap reduction; (6) financial management; (7) criminal investigation resources management; and (8) calls for a consumption tax.

GAO found that: (1) IRS needs to reassess its traditional functional and organizational structure to improve its tax system administration; (2) tax systems modernization requires the redesign of IRS automated systems and the formalization of an operational strategy; (3) IRS needs better personnel management, training, and integrity in the face of its modernization program and personnel downsizing; (4) to support its strategic business process, IRS needs to develop performance measures related to voluntary compliance, reducing taxpayer burden, and improving productivity and customer satisfaction; (5) IRS needs to improve its management of unpaid tax collections, increase voluntary compliance, and rethink its enforcement approach; (6) IRS needs to integrate its financial management systems to accurately allocate taxes and provide comprehensive and reliable financial information; (7) IRS needs to prioritize the demands on its criminal investigation resources; and (8) IRS needs to be able to quickly analyze its administration of any new consumption tax and advise policymakers of its implications.

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