NASA's Customer Satisfaction Measurements
NSIAD-97-81R
Published: Feb 12, 1997. Publicly Released: Feb 12, 1997.
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Highlights
GAO reviewed the extent to which managers at the National Aeronautics and Space Administration (NASA) are using performance measurements, focusing on: (1) the implementation by NASA functional managers of requirements to develop and maintain measurements on customer satisfaction; and (2) NASA managers' efforts to collect customer satisfaction data.
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Cost effectiveness analysisCustomer serviceData collectionReporting requirementsStrategic planningCustomer satisfactionElectronic mailNational securityInternational affairsE-mail