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Defense Transportation: Reengineering the DOD Personal Property Program

NSIAD-97-49 Published: Nov 27, 1996. Publicly Released: Nov 27, 1996.
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Highlights

Pursuant to a legislative requirement, GAO reviewed the Military Traffic Management Command's (MTMC) and the moving industry's proposals for reengineering the Department of Defense's (DOD) personal property program, focusing on the extent to which each proposal met DOD/industry goals for a reengineered personal property program.

Recommendations

Matter for Congressional Consideration

Matter Status Comments
The conduct of a pilot test is essential to gathering the necessary data to ultimately design the reengineered personal property program. In addition, it is important that performance standards be developed and data gathered in a way that enables measurable results of the program, particularly as they relate to quality of service and small business participation. If Congress still has concerns about the impact on small business, piloting both proposals is an option. However, doing this would likely place an additional administrative and costly burden on MTMC and could delay implementation of the program.
Closed – Implemented
The Department of Defense and the Military Traffic Management Command have decided to run a pilot test as originally planned. The pilot has been modified to reflect some of the industry concerns; however, there is no intention to pilot both an industry and defense proposal.

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Topics

Competitive procurementCustomer serviceDefense procurementDepartment of Defense contractorsFederal agency reorganizationFreight transportationFreight transportation ratesHousehold goodsQuality assuranceSmall business contractors