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Practicas de Administracion: Mejora el Rendimiento de las Companias en los EE.UU. por Los Esfuerzos de Calidad

NSIAD-91-190SV Published: May 02, 1991. Publicly Released: May 02, 1991.
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Highlights

Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performance of selected U.S. companies.

Full Report

Full Report (50 pages)

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Topics

Human Capital
CompetitionCustomer serviceIndustrial productivityIndustrial statisticsLabor relationsPrivate sector practicesProfitsTotal quality managementEmployee relationsQuality control