Practicas de Administracion:

Mejora el Rendimiento de las Companias en los EE.UU. por Los Esfuerzos de Calidad

NSIAD-91-190SV: Published: May 2, 1991. Publicly Released: May 2, 1991.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performance of selected U.S. companies.

GAO found that: (1) companies that adopted quality-management practices experienced an overall improvement in corporate performance; (2) companies that used total-quality-management practices achieved better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability; (3) there were common features in the companies' quality-management systems that were major contributing factors to improved performance; and (4) allowing sufficient time for results to be achieved was as important as initiating a quality-management program.

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Jan 11, 2016

Jun 16, 2015

Apr 16, 2015

Mar 9, 2015

Jan 30, 2015

Jan 6, 2015

Looking for more? Browse all our products here