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Management Practices: U.S. Companies Improve Performance Through Quality Efforts

NSIAD-91-190 Published: May 02, 1991. Publicly Released: Jun 04, 1991.
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Highlights

Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performances of selected U.S. companies.

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Full Report (46 pages)

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Topics

Budget and Spending
CompetitionCustomer serviceIndustrial productivityIndustrial statisticsLabor relationsPrivate sector practicesProfitsTotal quality managementEmployee relationsCustomer satisfaction