Management Practices: U.S. Companies Improve Performance Through Quality Efforts

NSIAD-91-190 Published: May 02, 1991. Publicly Released: Jun 04, 1991.

Highlights

Pursuant to a congressional request, GAO examined the impact of formal total-quality-management practices on the performances of selected U.S. companies.

Full Report

Full Report (46 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Budget and Spending

CompetitionCustomer serviceIndustrial productivityIndustrial statisticsLabor relationsPrivate sector practicesProfitsTotal quality managementEmployee relationsCustomer satisfaction