Key To Improving Maintenance of Army Equipment:
Commanders Must Motivate Their Personnel
LCD-78-428: Published: Dec 22, 1978. Publicly Released: Dec 22, 1978.
- Full Report:
The Army's highest priority peacetime function is to support an operationally ready force that can perform necessary combat missions. Operational readiness is highly dependent on the quality and timeliness of maintaining military equipment. In the GAO review of the status of the Army's readiness capability, faults were found in the equipment maintenance functions that had neither been noted nor reported by the Army.
Findings showed that when maintenance was performed, it was often done improperly. Daily equipment readiness status reports were often inaccurate. The information was of little use to unit commanders in planning maintenance schedules and priorities. Much of the problem involves a lack of on-the-job training and unreliable equipment procurement procedures.
Recommendation for Executive Action
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Recommendation: GAO feels the solution to the Army's problem is in the motivation provided from the unit commanders to correct existing conditions. An equipment maintenance schedule stressing command emphasis and incentives to accurately report existing equipment conditions is needed for proper operations management. The unit commanders and supervisors need adequate training and be sufficiently involved in the maintenance process so that their knowledge is passed to equipment operators. The final step to improvement is the upgrading of equipment maintenance standards, procedures, and quality control. With properly organized maintenance tasks, the unit commanders would be in a better position to judge the procurement needs and make the operations more effective.