Defense ADP:

Corporate Information Management Must Overcome Major Problems

IMTEC-92-77: Published: Sep 14, 1992. Publicly Released: Oct 15, 1992.

Additional Materials:

Contact:

David O. Nellemann
(202) 512-9095
contact@gao.gov

 

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

Pursuant to a congressional request, GAO assessed the Department of Defense's (DOD) progress in implementing the Corporate Information Management (CIM) initiative, which will help DOD streamline operations and manage resources more efficiently.

GAO found that: (1) CIM is the largest information-management initiative ever undertaken; (2) the success of CIM is threatened by DOD inability to change longstanding, fundamental aspects of its culture and by whether business processes or technology becomes the driving force in managing defense information; (3) DOD has not established formal policies or directives that address how the roles of the military services and the Office of the Secretary of Defense (OSD) should change to meet CIM goals; (4) control over funds for managing functional areas remains with the services, but OSD is responsible for managing business decisions; (5) DOD is focusing on selecting specific technology without determining what the goal of its business operations should be and what it needs to change to reach that goal; and (6) DOD needs to make incremental business decisions before selecting technology to avoid inefficient business methods that do not serve the business goals of tomorrow.

Recommendations for Executive Action

  1. Status: Closed - Not Implemented

    Comments: This report's recommendations have been superseded by the recommendations in the follow-on report, GAO/AIMD/NSIAD-84-101.

    Recommendation: DOD needs to redirect its implementation of CIM so that it can improve its existing systems in the short term while laying the foundation for business improvements in the long term and begin to achieve some of the estimated $36 billion in savings related to CIM. To do so, the Secretary of Defense should develop a management policy that clearly delineates how the roles and responsibilities of OSD senior functional officials, the services, and DOD agencies should change to implement CIM. This policy should require business processes to be reengineered before new information systems are developed or implemented.

    Agency Affected: Department of Defense

  2. Status: Closed - Not Implemented

    Comments: This report's recommendations have been superseded by the recommendations in the follow-on report, GAO/AIMD/NSIAD-94-101.

    Recommendation: DOD needs to redirect its implementation of CIM so that it can improve its existing systems in the short term while laying the foundation for business process improvements in the long term and begin to achieve some of the estimated $36 billion in savings related to CIM. To do so, the Secretary of Defense should establish controls for appropriated funds and Defense Business Operations Fund that enable senior functional officials to implement this management policy.

    Agency Affected: Department of Defense

  3. Status: Closed - Not Implemented

    Comments: The recommendations in this report have been superseded by the recommendations in the follow-on report GAO/AIMD/NSIAD-94-101.

    Recommendation: DOD needs to redirect its implementation of CIM so that it can improve its existing systems in the short term while laying the foundation for business process improvements in the long term and begin to achieve some of the estimated $36 billion savings related to CIM. To do so, the Secretary of Defense should complete an implementation strategy for migration systems and elements of the Executive Level Group model, and withhold funds for any new information system development efforts, including the implementation of migration systems, until justified by technical and cost-benefit analyses.

    Agency Affected: Department of Defense

  4. Status: Closed - Implemented

    Comments: DOD issued a report in August 1993 that only identifies what programs money has been obligated against. DOD also sent a report to Congress in January 1994 outlining what progress is being made in each functional area.

    Recommendation: DOD needs to redirect its implementation of CIM so that it can improve its existing systems in the short term while laying the foundation for business process improvements in the long term and begin to achieve some of the estimated $36 billion in savings related to CIM. To do so, the Secretary of Defense should report to the Congress by March 31, 1993, the justification for selecting these migration systems, including cost-benefits, technical risks, performance measurements, and milestones that can be used to evaluate the implementation of these systems.

    Agency Affected: Department of Defense

 

Explore the full database of GAO's Open Recommendations »

Sep 20, 2016

Sep 16, 2016

Sep 8, 2016

Aug 18, 2016

Aug 3, 2016

Jul 15, 2016

Jul 14, 2016

Jul 13, 2016

Jun 30, 2016

Apr 19, 2016

Looking for more? Browse all our products here