Tax System Modernization:

IRS' Efforts to Improve Taxpayer Correspondence

IMTEC-90-26: Published: Mar 22, 1990. Publicly Released: Apr 23, 1990.

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Pursuant to a congressional request, GAO reviewed how the Internal Revenue Service's (IRS) Tax System Modernization program will improve its handling of the large taxpayer correspondence inventory.

GAO found that: (1) modernization support for tracking and controlling correspondence is scheduled to begin in late 1992; (2) the project was aimed at reducing unanswered correspondence inventory and providing better control over active accounts; and (3) IRS had other activities in place or planned to help handle its correspondence inventory.

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