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Social Security: Telephone Busy Signal Rates at Local SSA Field Offices

HRD-93-49 Published: Mar 04, 1993. Publicly Released: Mar 26, 1993.
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Highlights

Pursuant to a congressional request, GAO reviewed the Social Security Administration's (SSA) local office telephone busy signal rates to determine how readily callers can reach SSA offices that restored local telephone service.

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Customer serviceFederal social security programsTelephonesHuman capital managementTelephone linesBudget reconciliationBeneficiaries