Social Security: Restoration of Telephone Access to Local SSA Offices
HRD-91-76FS
Published: Mar 05, 1991. Publicly Released: Apr 04, 1991.
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Highlights
Pursuant to a legislative requirement, GAO provided information on the Social Security Administration's (SSA): (1) policy for directing the public to either the nationwide toll-free telephone service or to local field offices; (2) plans for publishing local office telephone numbers and addresses; (3) changes in available telephone lines and equipment since September 1989; and (4) staffing levels for local offices since September 1989.
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Topics
CentralizationCustomer serviceDirectoriesFederal social security programsStaff utilizationTelephonesHuman capital managementLegislationPublishingTelephone lines