Veterans' Benefits:

VA Acts to Improve Quality Control System

HRD-90-161BR: Published: Sep 24, 1990. Publicly Released: Sep 24, 1990.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) actions on recommendations GAO previously made concerning modifications to the statistical quality control system for compensation, pension, and burial programs and implementation of system changes at its central and regional offices.

GAO found that, in response to GAO recommendations, VA: (1) initiated and planned actions to address the identified problems with its statistical quality control system; (2) required regional offices to review randomly selected cases for quality control; (3) improved the central office role in validating reviews and enforcing compliance with requirements to report corrective action for unacceptable quality; (4) developed measurements of claims processing quality; (5) planned to conduct an in-depth study of the feasibility of measuring the extent of erroneous payments; and (6) planned to have regional reviewers report to regional directors, instead of the adjudication division manager.

Oct 19, 2017

Oct 12, 2017

Sep 29, 2017

Sep 22, 2017

Sep 19, 2017

Sep 13, 2017

Sep 12, 2017

Sep 6, 2017

Sep 5, 2017

Jul 20, 2017

Looking for more? Browse all our products here