Veterans' Benefits: VA Acts to Improve Quality Control System

HRD-90-161BR Published: Sep 24, 1990. Publicly Released: Sep 24, 1990.

Highlights

Pursuant to a congressional request, GAO reviewed the Department of Veterans Affairs' (VA) actions on recommendations GAO previously made concerning modifications to the statistical quality control system for compensation, pension, and burial programs and implementation of system changes at its central and regional offices.

Full Report

Full Report (34 pages)

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Chuck Young

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(202) 512-4800

Topics

Veterans

Claims adjudicatorsClaims processingErrorsInternal controlsQuality controlQuestionable paymentsReporting requirementsStatistical methodsVeterans benefitsData errors