Social Security: Views of Agency Personnel on Service Quality and Staff Reductions

HRD-89-37BR Published: Feb 10, 1989. Publicly Released: Feb 15, 1989.

Highlights

In response to a congressional request, GAO surveyed Social Security Administration (SSA) personnel on the quality of SSA service to the public and the impact of staff reductions on morale, and compared the results with a previous GAO survey.

Full Report

Full Report (30 pages)

Office of Public Affairs

Chuck Young

Managing Director

youngc1@gao.gov

(202) 512-4800

Topics

Government Operations

Agency missionsFederal employeesPersonnel managementProgram managementPublic assistance programsPublic relationsQuality controlReductions in forceSocial security benefitsSurveys