Social Security:

Little Overall Change in Telephone Accessibility Between 1985 and 1988

HRD-88-129: Published: Sep 15, 1988. Publicly Released: Sep 21, 1988.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

In response to a congressional request, GAO assessed the Social Security Administration's (SSA) telephone accessibility and compared it to accessibility 3 years earlier.

GAO made 3,674 test calls to randomly selected SSA facilities at different times, and found that: (1) it had easy access for 71 percent of the test calls, compared to 73 percent in 1985; (2) overall, 15.2 percent of its initial calls received busy signals, which slightly exceeded the SSA busy-signals standards; (3) telephone accessibility in 1988, as in 1985, varied widely among SSA phone facilities, between regions, and according to the time of the call; (4) SSA teleservice centers' telephone accessibility declined by almost 7 percent since 1985; and (5) overall access to statewide units did not change.

Sep 14, 2016

Sep 8, 2016

May 5, 2016

Apr 13, 2016

Apr 4, 2016

Mar 1, 2016

Oct 29, 2015

Oct 27, 2015

  • retirement icon, source: PhotoDisc

    Social Security's Future:

    Answers to Key Questions
    GAO-16-75SP: Published: Oct 27, 2015. Publicly Released: Oct 27, 2015.

Sep 30, 2015

Looking for more? Browse all our products here