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Social Security: Decision to Implement Nationwide 800 Telephone Service

HRD-88-120 Published: Sep 21, 1988. Publicly Released: Sep 27, 1988.
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Highlights

Pursuant to a congressional request, GAO examined the Social Security Administration's (SSA) decision to implement a nationwide toll-free telephone number.

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Computer equipment managementCost analysisEmployee trainingFederal social security programsPublic relationsTelephonesAccessibilityComputer capacitySoftwareBroadcasting standards