Social Security:

Staff Reductions and Service Quality

HRD-87-97BR: Published: Jun 2, 1987. Publicly Released: Jul 29, 1987.

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) staff reductions and service quality.

GAO found that SSA performance: (1) generally improved, since pending work loads for disability claims were down 18 percent, processing times for initial claims were unchanged, and Supplemental Security Income processing accuracy was slightly higher; and (2) declined in some areas as a result of seasonal or temporary factors, such as an increase in requests for hearings at a time when staffing declined. GAO also found that SSA: (1) reduced its overall staff by 3 percent in the first half of fiscal year (FY) 1987, with field offices taking the largest reduction; (2) set a goal to reduce hearing processing times and backlogs in FY 1988 by increasing productivity; and (3) could supplement hearing staff resources, if necessary, since its proposed FY 1988 budget would allow for such increases.

Mar 5, 2014

Feb 26, 2014

Dec 27, 2013

Dec 17, 2013

Dec 16, 2013

Nov 5, 2013

Sep 23, 2013

Sep 11, 2013

Jul 16, 2013

Jun 5, 2013

Looking for more? Browse all our products here