Social Security:
Staff Reductions and Service Quality
HRD-87-97BR, Jun 2, 1987
Contact:
In response to a congressional request, GAO reviewed the Social Security Administration's (SSA) staff reductions and service quality.
GAO found that SSA performance: (1) generally improved, since pending work loads for disability claims were down 18 percent, processing times for initial claims were unchanged, and Supplemental Security Income processing accuracy was slightly higher; and (2) declined in some areas as a result of seasonal or temporary factors, such as an increase in requests for hearings at a time when staffing declined. GAO also found that SSA: (1) reduced its overall staff by 3 percent in the first half of fiscal year (FY) 1987, with field offices taking the largest reduction; (2) set a goal to reduce hearing processing times and backlogs in FY 1988 by increasing productivity; and (3) could supplement hearing staff resources, if necessary, since its proposed FY 1988 budget would allow for such increases.
Jun 5, 2013
SSA Representative Payee Program
-
SSA Representative Payee Program
May 29, 2013
-
Social Security Administration
May 9, 2013
-
Federal Retirement Processing
May 8, 2013
-
Social Security Administration
Apr 26, 2013
-
Social Security Administration
Apr 8, 2013
-
Private Pensions
Apr 3, 2013
-
401(K) Plans
Mar 5, 2013
-
Private Pensions
Jan 9, 2013
-
Retirement Security
Looking for more? Browse all our products here
Explore our Key Issues on Retirement Security
Explore our other Key Issues here