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Social Security: Staff Reductions and Service Quality

HRD-87-139BR Published: Sep 17, 1987. Publicly Released: Sep 17, 1987.
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Highlights

Pursuant to a congressional request, GAO reviewed the effect of staff reductions at the Social Security Administration (SSA) during the third quarter of fiscal year 1987, focusing on: (1) changes in staffing and performance for the quarter as compared to prior periods; and (2) allegations of deteriorating office performance.

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Topics

Retirement Security
Budget cutsClaims processingCustomer serviceFederal social security programsStaff utilizationPerformance measuresProductivity in governmentReductions in forceHearingsSupplemental security income