Social Security:

Telephone Accessibility

HRD-87-138: Published: Sep 16, 1987. Publicly Released: Sep 18, 1987.

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Pursuant to a congressional request, GAO evaluated the Social Security Administration's telephone accessibility at its 34 teleservice centers and 471 local offices.

GAO found that: (1) SSA representatives answered 2 of every 3 calls directly or within 2 minutes; (2) local offices were more easily accessible than teleservice centers; and (3) success in reaching SSA fluctuated by day of the week, with Monday being the least accessible day.

Sep 14, 2016

Sep 8, 2016

May 5, 2016

Apr 13, 2016

Apr 4, 2016

Mar 1, 2016

Oct 29, 2015

Oct 27, 2015

  • retirement icon, source: PhotoDisc

    Social Security's Future:

    Answers to Key Questions
    GAO-16-75SP: Published: Oct 27, 2015. Publicly Released: Oct 27, 2015.

Sep 30, 2015

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