VA Disability Benefits:

Timely Delivery of Military Service Medical Records to VA

HRD-86-104BR: Published: Jun 24, 1986. Publicly Released: Jun 24, 1986.

Additional Materials:


Office of Public Affairs
(202) 512-4800

In response to a congressional request, GAO reviewed the Veterans Administration's (VA) ability to obtain service medical records from military records centers, specifically: (1) the extent of untimely medical records delivery from the military to VA; (2) why military records centers delay providing the records; and (3) records centers' initiatives to improve their response time.

GAO found that: (1) VA currently receives most service medical records in a timely fashion; (2) VA did not keep previous years' requests for service medical records; (3) the Army diverted resources during 1984 and early 1985 to accommodate requests for replacement of service medals, thereby causing a delay in providing the VA with service medical records; (4) the Army and Navy implemented procedures to ensure that complete service records are sent to VA; (5) VA regional offices occasionally misrouted requests for medical records; and (6) the Army plans to automate its records request processing by early 1987.

Oct 19, 2017

Oct 12, 2017

Sep 29, 2017

Sep 22, 2017

Sep 19, 2017

Sep 13, 2017

Sep 12, 2017

Sep 6, 2017

Sep 5, 2017

Jul 20, 2017

Looking for more? Browse all our products here