Office of Federal Contract Compliance Programs' Actions To Improve Processing of Handicapped Employment Discrimination Complaints

HRD-84-21: Published: Jan 31, 1984. Publicly Released: Jan 31, 1984.

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Pursuant to a congressional request, GAO reviewed the Department of Labor's Office of Federal Contract Compliance Program (OFCCP) policies and procedures for enforcing sections of the Rehabilitation Act of 1973 which protect the handicapped from employment discrimination.

GAO found that, between fiscal years (FY's) 1981 and 1983, there was a decrease in Labor's largest identifiable workload concerning the enforcement of those sections of the act which protect the handicapped. In addition, there has been a decline in the average processing times for such complaints. Labor experienced a decline in the number of discrimination complaints received since FY 1981. GAO also found that, although there are inaccuracies in the OFCCP computerized system's data, the data provide the most complete and consistent picture of Labor's corrective activities. GAO noted that Labor has implemented initiatives to improve complaint processing policies and procedures.

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