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Labor Needs To Improve Its Oversight of New Hampshire's Denials of Unemployment Insurance Benefits

HRD-82-10 Published: Nov 10, 1981. Publicly Released: Nov 10, 1981.
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Highlights

GAO reviewed the nonmonetary determinations and appeals processes of the the unemployment insurance program administered by the New Hampshire Department of Employment Security (DES) to determine whether: (1) eligible applicants were being denied unemployment benefits; and (2) complaints about the appeals process were valid. In addition, GAO made a limited review of the Department of Labor's quality appraisal program which was used for monitoring the administration of the program.

Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Department of Labor The Secretary of Labor should work with the New Hampshire Department of Employment Security to provide training to Appeal Tribunal members, either internally or through Labor training courses.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Labor The Secretary of Labor should work with the New Hampshire Department of Employment Security to establish a system for providing feedback to local office personnel on the reasons decisions are reversed by Appeal Tribunals.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Labor The Secretary of Labor should work with the New Hampshire Department of Employment Security to establish a system for providing feedback to Appeal Tribunal members and local office personnel on rulings of the New Hampshire courts.
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Labor The Secretary of Labor should revise the quality appraisal system for the appeals process to give states specific information on deficiencies and suggestions for correcting them.
Closed – Not Implemented
Labor disagreed with this recommendation because it believes such information is already provided. GAO disagrees and plans to start a survey of the Unemployment Insurance Service quality appraisal system in September 1982. As part of that survey, GAO will reassess the merit of this recommendation.

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Topics

Appellate procedureEducationAppeals processEligibility determinationsEmployment assistance programsstate relationsMonitoringProgram evaluationProgram managementUnemployment compensation programsUnemployment insurance benefits