Labor Needs To Improve Its Oversight of New Hampshire's Denials of Unemployment Insurance Benefits
HRD-82-10
Published: Nov 10, 1981. Publicly Released: Nov 10, 1981.
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Highlights
GAO reviewed the nonmonetary determinations and appeals processes of the the unemployment insurance program administered by the New Hampshire Department of Employment Security (DES) to determine whether: (1) eligible applicants were being denied unemployment benefits; and (2) complaints about the appeals process were valid. In addition, GAO made a limited review of the Department of Labor's quality appraisal program which was used for monitoring the administration of the program.
Recommendations
Recommendations for Executive Action
Agency Affected | Recommendation | Status |
---|---|---|
Department of Labor | The Secretary of Labor should work with the New Hampshire Department of Employment Security to provide training to Appeal Tribunal members, either internally or through Labor training courses. |
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
|
Department of Labor | The Secretary of Labor should work with the New Hampshire Department of Employment Security to establish a system for providing feedback to local office personnel on the reasons decisions are reversed by Appeal Tribunals. |
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
|
Department of Labor | The Secretary of Labor should work with the New Hampshire Department of Employment Security to establish a system for providing feedback to Appeal Tribunal members and local office personnel on rulings of the New Hampshire courts. |
Closed – Implemented
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
|
Department of Labor | The Secretary of Labor should revise the quality appraisal system for the appeals process to give states specific information on deficiencies and suggestions for correcting them. |
Closed – Not Implemented
Labor disagreed with this recommendation because it believes such information is already provided. GAO disagrees and plans to start a survey of the Unemployment Insurance Service quality appraisal system in September 1982. As part of that survey, GAO will reassess the merit of this recommendation.
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Topics
Appellate procedureEducationAppeals processEligibility determinationsEmployment assistance programsstate relationsMonitoringProgram evaluationProgram managementUnemployment compensation programsUnemployment insurance benefits