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Hearing Loss Claims Processing Delays Under the Federal Employees' Compensation Act

HRD-80-19 Published: Jan 21, 1980. Publicly Released: Jan 23, 1980.
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Highlights

The growth of hearing loss claims by Federal employees over the last 10 years, coupled with the growth of higher priority claims, has led to a large backlog of hearing loss claims. The Hearing Loss Task Force was established to reduce the claims backlog. The task force was established as a temporary group and staffed primarily with temporary employees under the supervision of two experienced examiners. The Department of Labor planned to disband the task force and return adjudication of hearing loss claims to its district offices. GAO was asked to review and suggest ways to expedite the processing of these claims.

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Aid for the disabledCentralizationClaims adjudicatorsClaims processing costsClaims settlementCustomer serviceEmployee trainingFederal employee disability programsFederal employeesProductivity in governmentTemporary employmentHearing impaired