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The Social Security Administration Needs To Improve Its Disability Claims Process

HRD-78-40 Published: Feb 16, 1978. Publicly Released: Feb 16, 1978.
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Highlights

The Social Security Administration's (SSA) procedures for processing approved disability insurance claims were reviewed to determine if the process could be improved. The review covered claims processing steps at the Bureau of Disability Insurance and at district offices and included an analysis of a sample of 498 approved disability insurance claims processed by 15 SSA district offices.

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Topics

Claims processingDisability insuranceEligibility criteriaFederal social security programsInsurance claimsLate paymentsProgram managementSupplemental security incomeDisability claimsInformation systems