The Results Act: Observations on the Social Security Administration's Fiscal Year 1999 Performance Plan

Pursuant to a congressional request, GAO reviewed the Social Security Administration's (SSA) fiscal year 1999 performance plan, focusing on: (1) the extent to which SSA's performance plan provides a clear picture of intended performance across the agency; (2) how well the performance plan discusses the strategies and resources SSA will use to achieve its performance goals; and (3) the extent to which SSA's performance plan provides confidence that its performance information will be credible.