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Social Security: Telephone Access Enhanced at Field Offices Under Demonstration Project

HEHS-96-70 Published: Feb 23, 1996. Publicly Released: Feb 23, 1996.
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Highlights

Pursuant to a legislative requirement, GAO reviewed the Social Security Administration's (SSA) telephone access demonstration project.

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Topics

Customer serviceProductivity in governmentStaff utilizationStatistical methodsSupplemental security incomeTelecommunications equipmentTelephonesVoice mailHuman capital managementDirectories