Health Care:

Employers and Individual Consumers Want Additional Information on Quality

HEHS-95-201: Published: Sep 29, 1995. Publicly Released: Sep 29, 1995.

Additional Materials:


Office of Public Affairs
(202) 512-4800

Pursuant to a congressional request, GAO provided information on health care quality issues, focusing on: (1) how consumers use health care performance reports that contain comparative data on the quality of health care providers; and (2) what information consumers consider most important.

GAO found that: (1) employers and individuals use information that measures and compares the quality of health care furnished by providers and health plans when making purchasing decisions; (2) consumers want performance reporting efforts to continue and are requesting that more data be made publicly available; (3) consumers want standardized and comparable health care information to assess health care providers' or health plans' performance; (4) many employers get health care performance data through business coalitions, consultants, and their own data collection efforts; and (5) although employers have begun cooperating with one another to enhance their purchasing decisions, few employers make health care data available to their employees.

Sep 7, 2016

Aug 10, 2016

Jul 14, 2016

May 26, 2016

Apr 14, 2016

Apr 11, 2016

Mar 21, 2016

Feb 8, 2016

Jan 27, 2016

Nov 16, 2015

Looking for more? Browse all our products here