Total Quality Education

HEHS-94-76R: Published: Feb 10, 1994. Publicly Released: Feb 10, 1994.

Additional Materials:


Office of Public Affairs
(202) 512-4800

Pursuant to a congressional request, GAO reviewed the use of total quality management (TQM) principles in elementary and secondary schools, focusing on the: (1) schools that use TQM principles; (2) benefits and challenges of implementing TQM in these schools; and (3) federal government's role in implementing TQM at elementary and secondary schools. GAO noted that: (1) only about 75 schools and districts nationwide have implemented TQM programs; (2) most school improvement or reform programs do not incorporate TQM principles; (3) many school TQM programs are the result of corporate community outreach programs; (4) each school's TQM program is unique to its operations, but all school TQM programs are based on the same TQM principles; (5) school systems need good TQM infrastructure, business management experience, political support, and cooperation between business and educators for success; (6) school boards' and teachers' skepticism about TQM benefits and their resistance to behavioral changes are barriers to TQM implementation; (7) TQM benefits include reducing student failures, improving students' academic performance, and improving school efficiency; (8) the federal government's role in schools' TQM implementation has been small; and (9) although there is no general interest in increasing the government's role, school officials have suggested ways the federal government could assist schools implementing TQM.

Sep 12, 2016

Aug 8, 2016

Jun 15, 2016

May 19, 2016

May 17, 2016

Apr 11, 2016

Mar 16, 2016

Feb 8, 2016

Dec 14, 2015

Nov 30, 2015

Looking for more? Browse all our products here