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Tax Administration: IRS' Abatement Process in Selected Locations

GGD-99-98 Published: Jul 02, 1999. Publicly Released: Jul 02, 1999.
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Highlights

Pursuant to a congressional request, GAO described the Internal Revenue Service's (IRS) abatement process, focusing on IRS': (1) process for making abatements from initiation through final review in selected IRS locations; and (2) efforts to improve the abatement process.

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Income taxesIndebtedness waiversTax administrationTaxpayersCustomer serviceTaxesTax returnsReconsiderationsData errorsOn-the-job training