The Results Act: Observations on the Postal Service's June 1997 Draft Strategic Plan

Pursuant to a congressional request, GAO reviewed the U.S. Postal Service's draft strategic plan, focusing on: (1) the draft plan's compliance with the Government Performance and Results Act's requirements and its overall quality; (2) whether the Postal Service's major statutory responsibilities are reflected in the plan; (3) whether the plan addressed major management problems; (4) the Service's capacity to provide reliable information for measuring results; and (5) whether the plan evidences input from consultations and interagency coordination for any cross-cutting functions.