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Federal Quality Management: Strategies for Involving Employees

GGD-95-79 Published: Apr 18, 1995. Publicly Released: Apr 18, 1995.
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Highlights

GAO reviewed quality management (QM) implementation at federal agencies, focusing on the human resource management (HRM) approaches used by 10 federal agencies recognized for their QM efforts.

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Topics

Agency missionsCommunicationCost controlEmployee trainingInteragency relationsLabor relationsPersonnel managementProductivity in governmentStaff utilizationSurveysTotal quality managementFederal employees