Quality Management: Survey of Federal Organizations
GGD-93-9BR
Published: Oct 01, 1992. Publicly Released: Oct 06, 1992.
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Highlights
Pursuant to a congressional request, GAO provided information on total quality management (TQM) in the federal government.
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Topics
Budget cutsFederal employeesEmployee trainingStaff utilizationLabor relationsSurveysTotal quality managementVeterans benefitsQuality improvementFederal facilities