TQM Implementation at Treasury

GGD-93-30R: Published: Apr 26, 1993. Publicly Released: Apr 26, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the Department of the Treasury's implementation of total quality management (TQM). GAO found that: (1) about 93 percent of Treasury facilities have implemented or plan to implement TQM; (2) as TQM maturity increased, Treasury became more involved in common TQM activities, benefits increased, and internal operating conditions improved; (3) almost three-quarters of the Treasury facilities reported positive benefits from TQM, while about 22 percent believed it was too soon to judge TQM benefits; (4) Treasury facilities believed that the most important barriers to TQM implementation were employees' empowerment to make changes, funding constraints, and management unfamiliarity with statistics and measurement techniques; and (5) barriers to TQM implementation became less troublesome as TQM maturity increased.

Oct 17, 2017

May 24, 2017

May 18, 2017

Apr 27, 2017

Dec 29, 2016

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Looking for more? Browse all our products here