TQM Implementation in the Navy

GGD-93-29R: Published: Apr 26, 1993. Publicly Released: Apr 26, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the Department of the Navy's implementation of total quality management (TQM). GAO found that: (1) as the Navy invested more time and effort in TQM activities, TQM implementation matured, barriers became less difficult, and greater benefits could be achieved; (2) 68 percent of the Navy's facilities have implemented various phases of TQM and most Navy personnel believed the TQM program was beneficial; (3) the Navy facilities surveyed generally agreed that empowerment, insufficient information, and lack of training on TQM concepts were the most common barriers to TQM implementation; and (4) TQM had a moderate to very positive impact on the Navy's internal operations.

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Jan 11, 2016

Jun 16, 2015

Apr 16, 2015

Mar 9, 2015

Jan 30, 2015

Jan 6, 2015

Looking for more? Browse all our products here