TQM Implementation at Labor

GGD-93-27R: Published: Apr 2, 1993. Publicly Released: Apr 2, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the implementation of total quality management (TQM) at the Department of Labor. GAO found that: (1) most of the Labor facilities surveyed have implemented various phases of TQM or are planning to implement TQM; (2) 54 percent of the Labor facilities began TQM implementation within the past 2 years; (3) as Labor's TQM maturity increased, its involvement in common TQM activities increased; (4) 53 percent of the Labor facilities believed that TQM had positive benefits, while 42 percent believed it was too soon to judge TQM benefits; (5) operating and internal conditions improved as maturity increased; (6) Labor respondents identified lack of funding as the most significant barrier to TQM; and (7) barriers became less significant as maturity increased.

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Jan 11, 2016

Jun 16, 2015

Apr 16, 2015

Mar 9, 2015

Jan 30, 2015

Jan 6, 2015

Looking for more? Browse all our products here