TQM Implementation at Justice

GGD-93-26R: Published: Mar 30, 1993. Publicly Released: Mar 30, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the Department of Justice's (DOJ) implementation of total quality management (TQM). GAO found that: (1) 57 percent of DOJ installations had implemented TQM and about 45 percent were planning to implement TQM; (2) 58 percent of DOJ installations were in phase 4 or 5 of TQM implementation, which was significantly higher than government installations in general; (3) the majority of DOJ installations reported positive TQM benefits, but some installations believed it was too soon to judge TQM benefits; (4) TQM improved operating and internal conditions at DOJ; and (5) barriers to TQM implementation, including the lack of information and training on TQM tools, concepts, and theory, and employees believing they were not empowered to make changes, were less significant at DOJ than at other government installations due to TQM maturity.

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Jan 11, 2016

Jun 16, 2015

Apr 16, 2015

Mar 9, 2015

Jan 30, 2015

Jan 6, 2015

Looking for more? Browse all our products here