TQM Implementation at HHS

GGD-93-24R: Published: Mar 30, 1993. Publicly Released: Mar 30, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the Department of Health and Human Services' (HHS) implementation of total quality management (TQM). GAO found that: (1) most of the HHS installations had implemented various phases of TQM or had plans to implement TQM; (2) HHS increased its involvement in common TQM activities as TQM matured; (3) 52 percent of HHS installations reported positive benefits from TQM, and the remaining facilities believed it was too soon to judge TQM benefits; (4) operating and internal conditions improved with TQM maturity; (5) most of the barriers to TQM included a lack of sufficient information on how to use TQM tools and training on TQM concepts and theory, and employees not feeling empowered to make changes; and (6) barriers to TQM became less significant as TQM matured.

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Jan 11, 2016

Jun 16, 2015

Apr 16, 2015

Mar 9, 2015

Jan 30, 2015

Jan 6, 2015

Looking for more? Browse all our products here