TQM Implementation at Commerce

GGD-93-19R: Published: Mar 30, 1993. Publicly Released: Mar 30, 1993.

Additional Materials:

Contact:

Office of Public Affairs
(202) 512-4800
youngc1@gao.gov

GAO reviewed the Department of Commerce's implementation of total quality management (TQM). GAO noted that: (1) 74 percent of the Commerce facilities surveyed are implementing various phases of TQM; (2) as Commerce invested more time and effort in TQM activities, TQM implementation matured; (3) over half of the responding Commerce facilities reported positive benefits from TQM, but 40 percent felt it was too soon to judge the impact of TQM; (4) reported benefits increased as maturity increased; and (5) 9 of 21 potential barriers to TQM were moderate to very major problems for 39 percent of the total federal respondents.

Oct 17, 2017

May 24, 2017

May 18, 2017

Apr 27, 2017

Dec 29, 2016

Sep 1, 2016

Aug 19, 2016

Jun 8, 2016

Mar 24, 2016

Looking for more? Browse all our products here