TQM Implementation at Commerce
GGD-93-19R
Published: Mar 30, 1993. Publicly Released: Mar 30, 1993.
Skip to Highlights
Highlights
GAO reviewed the Department of Commerce's implementation of total quality management (TQM). GAO noted that: (1) 74 percent of the Commerce facilities surveyed are implementing various phases of TQM; (2) as Commerce invested more time and effort in TQM activities, TQM implementation matured; (3) over half of the responding Commerce facilities reported positive benefits from TQM, but 40 percent felt it was too soon to judge the impact of TQM; (4) reported benefits increased as maturity increased; and (5) 9 of 21 potential barriers to TQM were moderate to very major problems for 39 percent of the total federal respondents.
Full Report
Office of Public Affairs
Topics
Agency missionsFederal agenciesEmployee trainingStaff utilizationLabor relationsPersonnel managementSurveysTotal quality managementFederal facilitiesCustomer satisfaction