Tax Administration:

Examples of Waste and Inefficiency in IRS

GGD-93-100FS: Published: Apr 27, 1993. Publicly Released: Apr 27, 1993.

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Pursuant to a congressional request, GAO provided specific examples of waste, inefficiency, and abuse in the Internal Revenue Service (IRS).

GAO found that: (1) much of the waste and inefficiency in IRS has resulted from antiquated computer systems, fragmented organizational structure, and inefficient work processes; (2) lost revenue from waste and inefficiency has totalled $87 million; (3) some of the examples of waste for which there is no dollar effect could result in potentially large savings; (4) IRS failure to eliminate the causes of waste, inefficiency, and abuse will erode taxpayer confidence in IRS and diminish voluntary compliance with the tax system; (5) IRS has identified many of the problems that contribute to its inefficiency in its Taxpayer System Modernization documentation; and (6) when TSM and related organizational changes are fully implemented, many IRS inefficiencies should be alleviated.

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