Agencies' Estimated Costs for Counseling and Processing Discrimination Complaints
GGD-92-64FS: Published: Mar 26, 1992. Publicly Released: Mar 26, 1992.
Pursuant to a congressional request, GAO reviewed the actual or estimated fiscal year (FY) 1991 dollar costs for discrimination complaint counseling and formal discrimination complaint processing for 13 civilian cabinet departments and 16 Department of Defense agencies.
GAO found that: (1) complaint counseling and processing cost the 29 departments and agencies surveyed a total cost of about $139 million in FY 1991; (2) most of the reported costs the departments and agencies allocated were for counseling individuals which totalled $40 million and performing original investigations of formal complaints of discrimination which totalled $39 million; (3) about $37.7 million of the $40 million in counseling costs took place before any formal complaint was filed; (4) preliminary data that the 29 departments and agencies reported to the Equal Employment Opportunity Commission showed that about one out of four individuals who were counseled filed a formal complaint; and (5) the departments and agencies estimated about 80 percent of the $139 million on the basis of professional experience and judgment.