Postal Service:

Work Hour Allocations to High Growth and Low Growth Post Offices

GGD-92-54BR: Published: Feb 27, 1992. Publicly Released: Feb 27, 1992.

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Pursuant to a congressional request, GAO reviewed U.S. Postal Service (USPS) work-hour allocations to post offices in areas with high and low work-load growth during fiscal year (FY) 1990, focusing on whether: (1) work-hour budget overruns were widespread among post offices in high work-load growth areas; and (2) post offices in high work-load areas experienced more frequent overruns than post offices in low work-load growth areas.

GAO found that: (1) of the 515 reviewed post offices, 250 stayed within their budgets, and the remaining 265 almost equally split their work-hour use; (2) although post offices in high work-load growth areas generally tend to overrun their work-hour budgets more than post offices in low work-load growth areas, work-hour budget performance data indicate that high growth is not a direct predictor of failure to operate within budget; (3) 34 percent of the 35 high work-load growth post offices exceeded their FY 1990 work-hour budgets by at least 2 percent, compared to 24 percent of the low work-load growth areas; (4) 26 percent of post offices in low work-load growth areas performed under budget by at least 1 percent, compared to 20 percent of the 35 high work-load growth offices; and (5) for FY 1991, USPS provided a larger proportion of budget increases to high growth offices and reduced a larger proportion of low growth offices' FY 1991 work-hour budgets by at least 1 percent.

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