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Resolution Trust Corporation: Survey Results on RTC's Communication and Real Estate Marketing

GGD-92-134BR Published: Sep 24, 1992. Publicly Released: Sep 24, 1992.
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Highlights

GAO surveyed Resolution Trust Corporation (RTC) staff and private realtors who specialize in industrial and office real estate to assess RTC responsiveness to requests about its real estate properties.

Recommendations

Recommendations for Executive Action

Agency Affected Recommendation Status
Resolution Trust Corporation RTC should make changes to its operations, by developing strategies to improve the timeliness of its responses for information on its real estate inventory and ensuring that its staff and contractors establish good working relationships with the local real estate community.
Closed – Implemented
RTC sent a memo to the field suggesting that staff and contractors work to establish good working relationships with the local real estate community. While field locations report that they have initiated outreach programs, no efforts have been initiated or planned to assess the effectiveness of these efforts in improving RTC's working relationships with local real estate communities. Also, RTC has not and does not plan to make customer satisfaction surveys to determine whether it provides timely responses to requests for information on its real estate inventory. At this point in RTC's life, it is too late for RTC to undertake such efforts to improve (1) its working relationships with the real estate community and (2) its responsiveness to inquiries from the public and achieve positive results before it ceases operations in December 1995.

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Topics

AdvertisingBank failuresFederal property managementIndustrial facilitiesInsured commercial banksMarketingOffice buildingsReal estate salesSavings and loan associationsReal property